![]() They experience some of the same trauma as first responders, but many of them don’t have the same access to trauma resources or training. “We work anywhere from 10-14-hour shifts, basically saving as many lives as we can,” said Matt Gogan, vice president of the Association of Public Safety Communication Officials. To this day, dispatchers are still classified as clerical workers. The change could allow them to get the same mental health and training benefits as other first responders.Ī congresswoman from California is spearheading the 911 Saves Act. The bill would reclassify dispatcher jobs as first responders. LAS VEGAS (KLAS) - A new bill could give 911 dispatchers the recognition some say is long overdue.
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